BY ACCESSING AND USING THIS SITE, YOU AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS AND ABIDE BY ALL OF THE RULES AND POLICIES SET FORTH HEREIN. IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, DO NOT ENTER THE SHIN-TOURS.COM WEBSITE.

General

Shin-tours.com (”Shin-tours.com “) owns and operates the Shin-tours.com site (the “Site”). Your access to and use of the Site and its associated services, including any tools, discussions, boards, wikis, interactive areas, or other features, is subject to the following terms and conditions (the “Terms”). Shin-tours.com may modify these Terms at any time without notice to you by posting revised Terms on the Site. Your access to or use of the Site or any of its associated services following the modification of these Terms shall constitute your binding acceptance of and agreement to be bound by those modified Terms.

Website Contents

Unless otherwise noted, this website, and all materials on this website, including text, images, illustrations, designs, icons, photographs, video clips and other materials, and the copyrights, trademarks, and/or other intellectual property in such materials (collectively, the “Contents”), are owned, controlled or licensed by Shin-tours.com.

This website and the Contents are intended solely for personal, non-commercial use. You may download or copy the Contents and other downloadable materials displayed on this website for your personal use only. No right, title, or interest in any downloaded Content is transferred to you as a result of any such downloading or copying. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents of this website.

Use

You have our permission to solely electronically copy and print hard copies of pages from this web site for personal AND or non-commercial reasons related to placing an order or shopping with us. Unless we give you written permission in advance, any other use of this web site, its content and its information, including linking or framing to this web site, is strictly prohibited.

Copyright

All aspects of our website is protected by Israel copyright laws, including all design elements, text material, logos, taglines, metatags. Hashtags, photographic images (both intellectual property of Shin-tours.com or submitted to us by our clients), personal stories, Shin-tours.com icons, video and audio clips, downloads, and all other data, including all Shin-tours.com Designs.

Ordering & Cancellation Policy

Customer will receive an email confirmation once the booking is complete.

Credit card charges are made in local currency.

Up to 48 hours before departure time, cancelation is subject to a 4% handling fee. No refund will be provided for cancellation within 48 hours of day of the tour or for no-show arrivals on the day of the tour.

Cancellations for flights and other specialist suppliers require 48 hours’ notice excluding weekends (Friday and Saturday) due to working hours of certain suppliers.

Certain tours might have different policies which are stipulated on their description page. This is particularly notable for package tours where cancelation can in some cases only be made up to 30 days before departure.

In rare circumstances the operator might have to modify or altogether cancel a tour due to operational reasons or lack of participants. The customer will be informed as early as possible. In this case customers will receive a full refund or the right to switch to an alternative tour or alternative departure for the reserved tour.

Pricing and Inclusions

Quoted Tour prices are per person, double occupancy except where indicated. Prices include programming, planning, handling and operational charges and are based on current rates of exchange, tariffs and taxes in effect at the time of publication. We reserve the right to increase Tour prices to cover increased costs, tariffs, taxes and V.A.T. received after prices are published and to reflect fluctuations in foreign exchange markets. We will not give a breakdown in the price of a Tour or its parts. Modification of Tour content size will not affect the published price.

Exclusions

Quoted Tour prices exclude: trip insurance; airfares between points on the Tour; international airfare, including airfare and other transportation to and from the Tour (unless otherwise noted); costs associated with obtaining passports or entry visas; airport departure taxes (unless otherwise noted); excess baggage charges; gratuities to the Tour directors, drivers and guides; meals other than those specified in the Itinerary; sightseeing not included in the Itinerary; and personal expenses such as laundry, communication charges and optional activities (which are subject to availability).

Form of Payment

We accept Check, Cashier Check, and major Credit Cards for deposit and final payment. Credit card must be owned by the traveller. Third party credit cards are not acceptable. Note we have no extra fees charged if paying with credit cards like other operators.

Discounts, Promotions and Promo Codes

Discount, promotions and promo codes are only valid at the time of booking for direct bookings, not through an agent or third party, and cannot be retroactively applied.

Limitation of Liability

Clients participating in tours or other activities organized by Shin-tours.com do so at their own risk. Client bookings are accepted on the understanding by the client that certain risks exist as an inherent part of travel in Israel and clients undertake Shin-tours.com’ tours entirely at their own risk.”

While Shin-tours.com takes every precaution to ensure the safety of clients, no responsibility can be accepted for any death, injury or loss that might occur to such clients, sustained from any causes whatsoever. The client is aware that tours organized by Shin-tours.com enter areas where there is the possibility of heightened tensions and hostilities between population groups, and occasional hostilities, violence, abductions and armed conflict may occur.

The client is aware that participation in tours organized by Shin-tours.com may expose them to harm, or hostile activities that may adversely affect transportation, medical care, and the quality of food and water. The client and his/her dependents, heirs, executors, administrators or assigns, hereby indemnify and hold blameless, Shin-tours.com, its members, employees, representatives and agents from any claims of any nature and from any liability for delay, loss, damage, injury, illness or death arising from any cause whatsoever out of events related to or occurring during a tour.

Any activities undertaken with Shin-tours.com are at a client’s own risk and Shin-tours.com is indemnified against any claims whatsoever that may arise in connection with any injury, loss or damage during the activities at each destination or transport to and from each destination, in the knowledge that the tour leaders will take all reasonable precautions for the safety and welfare of the participants. By participating in tours organized by Shin-tours.com the clients assumes all responsibility for any health related issues, physical or psychological, which may arise as a result of the tour.

Costs in respect of any accident or illness which, in the opinion of the authorities, requires medical attention, are the client’s liability. The client assumes all personal and financial responsibility for any and all risks arising from participating in a tour, including, but not limited to the risks described above.

By registering for a tour the client releases, discharges, and agrees to hold harmless Shin-tours.com, it’s owners, employees, agents, tour operators, supporting organizations, and successors, from any and all liability, claims, demands, rights or causes of action, brought on the client’s behalf, or by or for any other person, or by the client’s heirs, executors, or assigns, for personal injury, illness, or death, or any other damages or loss of personal property which may occur en route to, during, returning home from, or as a result of the client’s participation in any tour or activity organized by Shin-tours.com, to the maximum extent permitted by any state, territory, district or country.

Termination

Shin-tours.com reserves the right, in its sole discretion, to immediately, without notice, suspend or terminate (I) these Terms of Use; and/or (ii) your registration(s) with or ability to access Shin-tours.com Site and/or any other service provided to you by Shin-tours.com.

Terms & Conditions for Tours Online Booking

Important Notice

Booking on this website and the rates displayed are valid for tourists holding International (non-Israeli) passports. Israeli credit card payment will be charged VAT.

General

• All the daily tours are conducted with an English tour guide.
• Tourists are obliged to stay with tour at all times.
• Separation from the group can result in being left behind and will be at customers expense.
• Tours are conducted in various sizes of tourism buses, vans and vehicles.
• Date of departure, pickup and drop off times and possible delays are subject to change or cancellation should unforeseen circumstances occur.
• Traveler, who will be late to the pickup, will be charged on a private transfer (USD 120).
• Special needs: baby chairs / Carriages / Wheelchairs – advanced notification required.
• Daily tours, Multi -Day tours and Packages are not suitable for children under age of 4. You can order a private tour.
• Rates are quoted in US dollars.
• VIP class booking confirmations are subject to availability.
• Rates do not include client’s meals, food and beverages. (unless otherwise specified in the tour details)
• All entrance fees included. (Unless otherwise specified in the tour details).
• The price for Multi-Day Tours includes B/B accommodation in 3 star hotel.
• Multi-Day Tours – possibility to upgrade to luxury hotels in additional fee of $90 p/p per night. Traveler must be specified in the order form.

Petra Tours

• Your Credit Card will be charged once your tour is confirmed.
• Some tour reservation take only the credit card details to secure the reservation and not for charge purpose.
• Certain nationalities require advance issue of visas.
• Have a Valid Passport and landing card.
• We require nationality passport number, place & date of issue, birth date, and expiry date for booking.
• Border fees and tips are not included in the price
• Border fees may change due to currency rates changes.
• Border passing includes border control and customs.
• This process may take up to an hour, so your patience is required and appreciated.
• There will be a 100% cancellation fee for cancellations made 72 hours or less prior to departure.
• In case of border crossing issues or exit deny, the customer will have full responsibility and 100% cancellation fees.

Credit Card Payments

Your Credit Card details are encrypted for safety and may only be used to pay for the services you select. You will be debited for confirmed services only. Our website is SSL secured.

Reservations and Vouchers

Once your reservation is confirmed, you will receive a booking confirmation via email. The bookings made directly with the Tour Supplier. Questions and requests for changes should be made through the contact us form or by our 24/7 chat.

Additional Charges

Private tours – entrance fees, toll fee are not included in price.

Liability & Responsibility

• We accept no liability for direct or consequential loss of personal belongings. Travelers are covered by insurance for the duration of the tour.
• “Shin-tours.com ” cannot be held responsible for injury, loss or damage due to force of nature.
• We may at our discretion require a person to withdraw from any tour if we deem their conduct to be offensive or to cause annoyance to other travelers and we shall have no further liability for the carriage of such travelers.

Charge and Cancellation fees for Daily Tours

• Your Credit Card will be charged once your tour has been confirmed.
• Some tour reservations take only the credit card details to secure the reservation and not for charge purposes.
• Cancellation fee of 70% charged for Cancellation up to 72 hours in advance.
• Cancellation fee of 100% charged for notification 24 hours in advance (Unless otherwise specified in the tour details).
• Cancellation on the day tour – No refund.
• Non show – No refund.
• Guests who decide to withdraw at their own discretion at any stage during the tour, will not be entitled to claim any REFUND whatsoever from Shin-tours.com operators.
• Tours that include flights, we operate no refund policy.

Charge and Cancellation fees for Tour Package and Multi-Day Tour

Regular Season

• Cancellation fee of 50% charged for notification up to 14 days in advance.
• Cancellation fee of 70% charged for notification up to 7 days in advance.
• Cancellation fee of 100% charged for notification less than 3 days.

High Season: (August, Jewish holidays and Christmas/New Year)

• Cancellation fee of 50% charged for notification up to 30 days in advance.
• Cancellation fee of 70% charged for notification up to 7 days in advance.
• Cancellation fee of 80% charged for notification up to 3 days in advance.
• Cancellation fee of 100% charged for notification less than 3 days.

Discounts

• A 5% student discount is available upon presentation of a valid international Student Card. (The discount refers to Daily Tours only)
• A 10% reduction granted to children ages 4-12. (The discount refers to Daily tours only).

Other Services

In addition to the services displayed on the Shin-tours.com website, we can also offer you an additional arrangement such as International and Domestic Flights, Organized Tours (Including Private guides) and cater to any special requests you may have. Please feel free to contact us by mail.