Terms of cancellation:
A. The customer will be entitled to cancel the booking within 14 days of the date of the Reservation, only if the Reservation has been carried out 45 days before the ” vacation start date” (as defined below).
B. If the customer is notified as stated in clause A above, the customer will be entitled to a full refund minus of an agreed cost of order handling which is 3.5% of the order amount.
C. If the cancellation notice is sent after the date specified in clause A, the following conditions shall apply:
C.1. If the cancellation notice is delivered to the company 30 days prior to the scheduled departure time according to Israel time zone (Above and below: “vacation start date”), the customer will be entitled to a refund of 50% of the total booking.
C.2. If the cancellation notice is delivered to the company less than 30 days prior to the vacation start date but more than 7 days prior to the vacation start date – the customer will be entitled to a refund of 25% of the total booking.
C.3. To the extent that the cancellation notice is sent less than 7 days prior to the date the order is placed, the customer will not be entitled to any refund.
D. If the booking is made less than 45 days prior to the holiday start date, the provisions of Chapter C will apply – and the customer will not be entitled to receive the refund specified in section B above.
E. In the event of cancellation that entitling the customer to any refund – the Company will refund the refund amount within 30 days of the cancellation notice.
F. In this section “Cancellation Notice” means :sending a written message to the email address [email protected]
G. These cancellation terms will apply to the reservation whether the other payments are paid in another way or at another time.